I wanted to let you know about the work we’re currently undertaking to keep patients, the general public and healthcare staff as safe as possible throughout the Coronavirus (COVID-19) outbreak.
We’re working in collaboration with all 20 Herefordshire GP surgeries and have already introduced new ways of operating that affect the way patient care is delivered.
You are being asked not to go to your surgery unless you have telephoned in advance to check that this is the right thing for you to do
Most consultations are now taking place remotely – either over the telephone or via video link
If a face-to-face appointment is essential, this may take place in a different surgery to the one you’re used to.
Medical staff may be wearing more personal protective equipment than you’re used to – for example facemasks and visors.
It’s important to stress that surgeries are still open and that you should not hesitate to telephone your surgery if you are worried about any medical symptoms. Please bear in mind that during this period you may not be advised by your usual preferred member of the team. This is due to a Herefordshire-wide programme to pool GP and healthcare resources for the duration of the pandemic.
I would like to reassure you that the majority of people who contract Covid-19 will have mild symptoms that can be managed at home without the need to contact healthcare services. There is plenty of information on the NHS website to support you in doing so.
We can and we must all play our part in reducing the impact of the virus by taking heed of the government advice to stay in our own homes wherever possible. This is particularly true for those individuals with long term medical conditions and the elderly.
Finally, I would like to thank you for your cooperation and support during this challenging time. I understand that the above new ways of working may cause you some inconvenience, but they are important to enable us to manage the pandemic and to provide a safe level of care for patients and healthcare staff alike.
Taurus Healthcare is a Federation comprised of all 20 GP practices in Herefordshire.
If you are registered with a GP practice in the county, you can be sure that it is a member of Taurus Healthcare.
We support GP practices to be safer, more effective, efficient and resilient. We do this by offering a range of services to GP surgeries, for example back office functions such as Recruitment, Human Resources and Finance, all the way through to stepping in, on request, to run a GP surgery. The exact nature of the services we provide will be dependent on the needs and requirements of the surgery.
We also support GP practices by delivering a number of clinical services on their behalf. For example, the 7 day GP and GP Out of Hours Services are both operated by Taurus Healthcare as is a new Social Prescribing service.
A final important role of Taurus Healthcare is to represent all 20 GP practices and to act as a ‘single voice’ in discussions about current and future healthcare provision. For example, at meetings of the NHS Herefordshire and Worcestershire Clinical Commissioning Group, local NHS trusts or other strategic bodies such as Herefordshire and Worcestershire GP Practice Provider Board.
Ultimately our aim is to help patients have more control over their own wellbeing and healthcare, promote the prevention of illness, and to improve access to general practice so that your GP service is consistent 24 hours a day, 7 days a week.
Taurus Healthcare Ltd.
Suite 1, Berrows Business Centre,