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Musculoskeletal Service Pilot declared a success


Taurus Healthcare has this month concluded the pilot of a successful Musculoskeletal Service for Herefordshire (HMS). The specialist assessment and treatment service for musculoskeletal conditions (those involving bones, muscles, tendons, joints and nerves) ran for a 20 month period (from July 2012) and saw a 17% reduction of trauma and orthopaedic secondary care costs, equating to a saving in excess of £1million against the previous three year average.

 

Patient Feedback was extremely positive:

 

  • 96% rated their satisfaction with the service as excellent or good

  • 98% felt that the way their clinician explained their condition to them was excellent or good

  • 80% of respondents thought that the length of time they waited for their appointment was good or excellent

  • 90% rated the standard of patient contact and service prior to their appointment as good or excellent

  • 91% found ease of access to the musculoskeletal clinic excellent or good

     

    Additional comments included:

     

    “(I was) so grateful to have an appointment so quickly, and at a local clinic. Everything was so organised and no problem with car parking and not having to wait for long stretches takes away anxiety. Wonderful Service.”

    “I found the doctor very helpful who explained what was happening and what would happen in the future.”

    “The doctor was excellent; she explained and answered all my queries about my pain. First Class.”

    “ I feel relieved to be in good hands at last…”